Shop Merchandise
Merchandise may be returned for store credit or exchanged within 30 days of purchase if defective, with receipt or credit card to look up order. All merchandise sold by Leigh Rice Flower Co. is sold as-is without any guarantee. 

Claim Non-Delivery
If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Leigh Rice Flower Co. reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Leigh Rice Flower Co. will not provide a refund and cannot be held liable for the recipient’s decision. 

Undeliverable Orders
If our delivery drivers are unable to locate or reach the door of the address provided, they will call and text all phone numbers for the customer and recipient on the order to ask for assistance. Our drivers will wait for 15 minutes to hopefully receive a resolution to the issue from one of the contacted numbers. If the driver is unable to reach the address after the 15 minutes, they will send a final notification that they are continuing with their route. The undeliverable order will be returned to our design studio, where our customer service team will reach out to the customer to coordinate a redelivery, or pickup from one of our shops. If there is no reply to our customer service team's attempts to contact within 2 days, the order will be considered forfeit. If the customer would like Leigh Rice Flower Co. to attempt redelivery, an invoice for the new delivery fee will be sent to the customer and delivery will be coordinated once the invoice is paid. If the customer chooses to pickup their order (free) from our studio, our customer service team will notify them of when the order will be available for pickup. The customer will then have 2 days to retrieve the order before it is considered forfeit.

Quality
If a delivery is made, and there is any question as to the quality of the flowers, the recipient should contact Leigh Rice Flower Co. to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 24 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Flower Substitutions
Leigh Rice Design and Flower Co. LLC reserves the right to make substitutions in the event the flowers received are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Leigh Rice Flower Co. flower arrangements are all one of a kind! Each arrangement is subject to flower availability and season.

All flower orders are final. Once the order leaves the store premises to be delivered by a contracted third party service, Leigh Rice Design and Flower Co. LLC is no longer responsible for the order (i.e.: any damages incurred due to mishandling, transit, weather, etc.)

Cancellation Policy
Things happen! We understand and have you covered! Cancellations or modifications will be considered on a case-by-case basis. Just let us as soon as you can and we’ll be in touch to let you know how we can help. For Shop Wedding Orders we need at least 1 week notice—the more notice, the better!

Fresh Material
Leigh Rice Flower Co. makes every effort possible to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to the laws of nature. If a specific match of the highest quality cannot be made to the original contracted items, substitutions will be made at the sole discretion of Leigh Rice Flower Co. for a product of an equal or higher value.

Accountability
Once flower leave the premises of Leigh Rice Flower Co. they are no longer responsible for floral arrangements and/or décor. Leigh Rice Flower Co. cannot be held accountable for contracted items damaged during the course of the event by weather (heat, cold, rain, wind, etc.) or persons other than Leigh Rice Flower Co. staff members.

Force Majeure
If Leigh Rice Flower Co. is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.